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Careers at Go Travel Insurance > Support Assistant
Careers at Go Travel Insurance
Support Assistant
Reporting to: Operations Manager
Scope: To work within the sales team dealing with all administration duties and to deal with calls in and out of the call centre when required.
Purpose: To support the sales & claims teams at all times with all administration duties
Key Tasks
- File all claims files in correct boxes
- File all refunds into correct files
- Ensure that all postage paid requests are sent daily.
- Copy any files or documents when required
- Handle all calls professionally when requested to do so
- Keep up to date with products that we have on offer
- Complete all Training offered
- Work effectively as part of the team
Skills & Knowledge
- Have basic understanding of the claims process
- Know where and how the claims filing system operates
- Know where and how the refunds filing system operates
- Effectively operate the computer system
- Basic working knowledge of Word & Excel
Objectives
- To ensure that all filing is completed first thing in the morning
- All post paid documents to be sent out on the day of printing
- Post to be opened and matched to correct files
- All unmatched post to be looked for on a daily basis
- Demonstrate flexibility in working patterns to meet the needs of the business
How to Apply
Please send us your CV by email to Lisa West, Operations Manager or write to us at: -
Drakefield Insurance Services Limited
West Wing
Miles Gray Road
Basildon
Essex
SS14 3GD