We Sell Cheap Travel Insurance
Online or by Phone
How to Make a Claim > Policies Purchased Before 1 November 2005
How to Make a Claim on Your Travel Insurance
Emergency Assistance
+44 (0)203 060 9699 (Please call only in an emergency)
Claims Telephone Line
gotravelinsurance claims are handled by Strategic Claims Management Limited on behalf of the Underwriter. If you need to make a claim please contract Strategic directly:
Strategic Claims Management Limited
P O Box 36400, London EC3N 1LS
Telephone:
Opening hours are 9:00 am to 5:00 pm Monday to Friday.
Strategic will partially complete you claim form over the telephone, please have your certificate ready as this will greatlly speed up the process of dealing with your claim.
Service Standards
We have worked closely with Strategic and the Underwriter to ensure that your claim is dealt with fairly and efficiently. You can expect the following service standards: -
- Telephone to be answered within 30 seconds
- New claim acknowledged within 5 working days
- All correspondence answered within 5 working days
- Payments issued within 10 working days of finalisation
- Complaints acknowledged within 3 working days and answered within 5 working days
Helping us to help you
Please assist us in settling your claim quickly by: -
- Answering all correspondence promptly
- Providing all information requested
- Quoting all references provided by Strategic on your correspondence
Complaints
If you have cause to make a complaint about the service that you receive from Strategic please follow the steps below: -
In the first instance please write to: -
Customer Services
Strategic Claims Management Limited
P O Box 36400, London EC3N 1LS
If you are not satisfied with the response you can write to: -
General Manager
White Horse Insurance Ireland Limited
14 Clyde Road, Ballsbridge, Dublin 4, Ireland.
