We Sell Cheap Travel Insurance
Online or by Phone
How to Make a Claim on Your Travel Insurance
Emergency Assistance
+44 (0) 20 3060 9699
(Please call only in an emergency)
Complete Online Claims Notification
click HERE
Claims Telephone Line
0844 482 0886
Claim's Office Hours
9:00 am to 5:00 pm
Monday to Friday
Email: claims@drakefieldinsurance.co.uk
How to Make a Claim
All claims are handled by our in house claims department.
Our claims team is headed by our Operations Manager. Once you notify us of a claim a member of staff will be allocated to handle it from first notification through to conclusion.
To report a claim please call the Claim's Line on 0844 482 0886, we will partially complete the claim form and send it to you. We are able to communicate with you by post or email.
If this is not convenient please click HERE to complete an online notification of a claim.
Service Standards
You can expect the following service standards: -
- 90% of telephone calls to be answered within 30 seconds
- New claim acknowledged within 5 working days
- All correspondence answered within 5 working days
- Payments issued within 10 working days of finalisation
- Complaints acknowledged within 3 working days and answered within 5 working days
Helping us to help you
Please assist us in settling your claim quickly by: -
- Answering all correspondence promptly
- Providing all information requested
- Quoting all references provided by us on your correspondence
Complaints
If you have cause to make a complaint about the service that you receive from us please follow the steps below.
In the first instance please write to: -
Operations Manager
Drakefield Insurance Services Limited
West Wing, 6 Miles Gray Road, Basildon, Essex, SS14 3HJ
If you are not satisfied with the response you can write to: -
The Head of Claims
UK Underwriting Limited
2 Gilbraltar House, Bowcliffe Road, Leeds LS10 1HB